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FAQ
Before contacting a Hal&Al representative maybe the questions you are looking for are here?
What are your Hours of Operation?
Our office hours consist of 5:00 AM to 1:00 PM.
Pick Up is available 7:00 AM to 1:00 PM.
Our Local Home Delivery routes start from 1:00 PM to 9:00 PM.
How do I get help placing my order?
Please call (212) 381-7642 . A representative would be more than happy to help you place your order.
How can my restaurant, supermarket, or institution receive service by Hal&Al?
Please call (212) 381-7642 . A representative would be more than happy to help you .
What are your days for delivery for Local Delivery Services?
We offer 2-day delivery to all of our NYC & Long Island customers. Orders take 1-2 days to process. All orders will be delivered Monday, Wednesday, & Friday deliveries start at 12 PM and finish by 9 PM.
When is your cut off for out of state delivery?
Our out of state orders go out every Monday, Tuesday, & Wednesday at 11 AM to ensure you get your order by the weekend safely.
How can I view my order online?
View your order online at Order Status Lookup in our green chat bubble and enter your order number. Please allow up to 30 minutes for your order to be viewable online.
Where can I find cooking and nutritional information on your products?
Locate the individual item by entering the description or item number in the search box at the top of the page. Select the product you are inquiring about to access the product detail screen. Select a size and quantity. Scroll down to view Product Information & Preparation Instructions. Click on the Preparation or Nutritional and Ingredient Information link.
What methods of payment does Hal&Al accept?
All major credit cards, Hal&Al Gift Cards, and Apple Pay.
Have a question?
Our help center provides you with all the information to make your shopping experience even better.
